We've put together a list of our most Frequently Asked Questions.
If you have a question that isn't listed, or need any further information, please contact us.
Our Motorhomes are covered by comprehensive motor insurance; this applies to Europe as well. However, the policy does not cover your personal items so we recommend that you take out travel insurance to cover you in the event that you lose or damage any of your personal possessions as we cannot be held responsible for any personal items.
You can pay via bank transfer or cheque. A 20% non-refundable deposit is required to confirm the booking with the remaining balance payable 8 weeks prior to the hire date. If the hire date is less than 8 weeks in advance then full payment must be made on booking. A £500 deposit bond is required 1 week prior to hire.
The security deposit/bond is refundable upon return of the Motorhome on time, undamaged, with a clean cooker/oven & interior & with the chemical toilet cassette cleaned & emptied. In the event of damage to our vehicle (internally or externally) the £500 or part of would go towards the repair. Should the repair be in excess of £500 towards our insurance excess. For any insurance claim or accidental damage (internally or externally) £500 is your maximum liability.
You can book via email, telephone or contact us via our enquiry form.
Anywhere in the UK or Europe.
Yes, we hire out all year round. Our motorhomes are equipped with dual fuel (gas & electric) heating which is thermostatically controlled, so even in the depths of winter you can rest assured that you will keep toasty warm.
No, we provide duvets, bed linen and towels.
Anyone between the ages of 25-75 with 2 years driving experience.
No, smoking is not permitted in our motorhomes.
Provided that all drivers meet our usual eligibility criteria (as per our Terms & Conditions of Hire) and we can inspect original driving licences on collection of the vehicle we have no objection to there being a number of drivers for the motorhome during your hire. There is no additional cost to you for extra drivers.
Well behaved dogs are welcome. You must bring your own dog bed and dogs are not allowed on the furniture.
The motorhomes are available from 2pm on the day of hire and must be returned by 11am. We generally hire Sat-Sat / Fri-Mon (weekend), although please contact us for alternative changeover days as we are flexible depending on bookings.
You are welcome to leave your car on our drive while you are holidaying in one of our motorhomes.
On collection all drivers of the motorhome will need to produce their photo driving licence (or paper licence and passport) plus 2 other forms of address ID. One MUST be a utility bill (gas, electric, water - not mobile phone). The second can be, council tax bill/statement, bank/credit card statement, mortgage statement, TV/internet/landline telephone bill. Both address ID documents must be dated within 90 days of the hire date. The insurance is very strict on this and we cannot let the motorhome leave unless we have seen and taken copies of these documents.
Our motorhomes come with an easy to use guide which covers all equipment from oven to heating to the TV for our customers ease. You will also be given a comprehensive demonstration upon collection. If you need further assistance please call us or if it’s a minor problem please use our text facility for a swift response after 9pm.
Keep calm – accidents happen! Fill in the accident form located in the glove box and call us to advise what damage has occurred. We will then give you further instructions.
If you cancel your hire then we shall endeavour to re-let the vehicle to another client. If we are able to do so, then you will get a full refund of monies paid less an
administration charge, currently £50.00. If we are unable to do so, the Hirer will be liable to pay the administration charge plus costs on a scale proportionate to the length of time before
the hire commences, as set out below :-
We may be able to offer a credit note to offset against a future hire, depending on the circumstances. Hirers are advised to obtain their own insurance cover to safeguard against such losses.
Yes, Crockery, cutlery and kitchen utensils are included. As is washing up liquid,dish cloths, tea towels, kitchen roll, cleaning fluid & toilet roll.
Yes, if your child legally needs a car seat in a car you will need to bring your car seats with you. The travelling seats have standard seat belts.
Our Tribute 736 motorhome can sleep 6 people however, there are only 5 travelling seats so only parties of 5 or less can travel. This includes children and babies. Our Zefiro 690 motorhome can sleep 6 people and also has 6 travelling seats so 6 people can travel.